Pay by Phone

Payments may be made by phone using a credit card by calling the number below.

Credit Card Payment - (855) 978-8785

Fees: Credit Cards $2.00 minimum or 2.50% of subtotal.

Payments must be made before the close of the business day on the 15th of each month.

Any payments made after this time, will be assessed a late charge. Please review the Penalty Schedule Below.

Penalty Schedule

Customer’s bills should be paid on or before the 15th of each month in order to receive the net price on the monthly bill. Payments received after the 15th of the month will incur a 10% late penalty.

Customers who have their water and / or sewer service discontinued for any reason will be charged a fee of seventy-five dollars $75.00 for both the disconnection and reconnection of services.

All accounts which remain unpaid on the 26th at 1:00 p.m. will be cut-off and assessed the service and reconnection fee. Customers will only be charged one $75.00 charge per bill for disconnection and reconnection of water, sewer, and gas at any one location, notwithstanding the reconnection charge for gas authorized in §19-3 11 of the municipal code.

Due to State Law with regard to privacy concerns, account or balance information can only be discussed with the account holder(s). 

If you reside in the same household or are a direct family member, your name must  be on the account to obtain any information. 

If you are not the account holder, but have power of attorney over an estate, please contact the billing office at (931) 379-7717 to be provided a list of the necessary documentation needed.